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Privacy Policy

Please read this Privacy Policy carefully before submitting an Application for access to, or using, this Trading Platform. 

This Privacy Policy explains how Trade Café Inc. (“TradeCafe” or “we”) collects, uses, and discloses information about identifiable individuals (“Personal Information”) through and in association with its Trading Platform and SMS communications. We are committed to maintaining the accuracy, security and privacy of Personal Information in accordance with applicable legislation and The Campaign Registry (TCR) compliance standards.

Summary

In general, we collect only the information needed to create and manage accounts and/or to operate the Trading Platform and provide SMS communication services. You are not required to provide any Personal Information to us; however, if you choose not to do so, we may be unable to provide our services to you. 

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We collect contact information and financial information in order to assess and qualify applications for accounts. These accounts may be in the name of a business or an individual. If you choose to open an account as an individual, your use of the Trading Platform will be linked to your identity. 

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Through your use of the Trading Platform, you may voluntarily provide business and transactional information in order to offer, accept, and carry out transactions, and to receive associated services. We also collect technical information about the use of the Trading Platform and SMS interactions to enable us to operate, maintain, and enhance the services we offer. 

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We generally use your information in order to provide services to you, including SMS-based support, and to operate our business. 

1. What Information do we collect? 

Business Information

Our Trading Platform is primarily designed to enable transactions between businesses. We do not require businesses to identify the individuals who are authorized to use the Trading Platform, except where required by law. However, we may permit named individuals to open accounts and we may permit businesses to identify individuals authorized to use the Trading Platform on their behalf.

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Where individual users are not identified to us, or where information relates to a business and not to a natural person, the information we collect is not Personal Information and falls outside the scope of this Privacy Policy.

Personal Information we collect directly from you

We require certain information in order to process and approve applications for accounts and SMS communications. This includes identity, contact, and financial information, as further detailed in the application form. 

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We collect and process phone numbers provided by users to send transactional SMS messages. Users must explicitly opt in to receive SMS messages by providing consent through online forms or other approved methods. Opt-out options are clearly stated in all messages.

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In the course of using the Trading Platform, you may voluntarily submit information about transactions and proposed transactions, such as the nature, quantity, and price of commodities you wish to buy or sell, and related information. MT DOCS 17998235v3 

 

If you contact us to request technical support, we may request that you provide us with identifying information, contact information, and information about your concern or issue. 

You may also voluntarily submit or communicate information to the Trading Platform’s employees including trade facilitators, and logistics and treasury personnel through the use of the messaging or chat functions of the Trading Platform. We will collect and maintain records of those messages. 

Personal Information collected through the use of the Trading Platform 

As you interact with the Trading Platform, we will automatically collect technical information about your equipment, which may include your internet protocol (IP) address, login credentials, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other information about the devices you use to access this website, and usage information about your browsing actions and patterns when using the Trading Platform. We collect this personal data by using cookies, server logs and other similar technologies. 

2. Why do we collect Personal Information? 

Generally, we collect Personal Information in order to offer services in accordance with our Terms and Conditions – in particular, to post, execute, and carry out trades and to offer related support services – as well as to operate and improve our Trading Platform and/or other products and services, to protect and enforce our legal rights, and to meet our legal obligations. 

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In addition, we could provide SMS notifications, including account support and transaction updates, SMS Opt-In and Consent, Users opt in to receive SMS messages when they provide their phone number and agree to receive communications from the Trading Platform. Consent is obtained through website interactions. Users can withdraw consent at any time by replying STOP to any SMS message.

SMS Opt-Out Instructions

Users may opt out of SMS communications at any time by replying STOP or HELP to any message received from us. Upon opt-out, no further messages will be sent unless the user re-subscribes.

SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes

SMS Terms & Conditions

  1. SMS Consent Communication:
    The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
     

  2. Types of SMS Communications:
    If you have consented to receive text messages from TradeCafe, you may receive messages related to the following (provide specific examples):

    • confirmation reminders

    • Follow-up messages

    • Billing inquiries

    • Promotions or offers (if applicable)

      Example: "Dear [Customer Name], we’re here to assist with your account on TradeCafe. If you have questions about logging in, transactions, or logistics, contact us at (416) 363-7070. Visit https://tradecafe.com/ for more info. Reply STOP OR or HELP to opt-out of SMS assistance."
       

  3. Message Frequency:
    Message frequency may vary. You may receive up to 2 SMS messages per week regarding your deals or account status.
     

  4. Potential Fees for SMS Messaging:
    Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
     

  5. Opt-In Method:
    You may opt-in to receive SMS messages from TradeCafe in the following ways by submitting an online form.
     

  6. Opt-Out Method:
    You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
     

  7. Help:
    If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at  https://tradecafe.com/.

    Additional Options:
    If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
     

  8. Standard Messaging Disclosures:

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